Get Help

The project chat is the preferred means of communication for all users of Asciidoctor. This policy helps keep the project sustainable. If you want to ask for help, share feedback, or exchange ideas with fellow community members in real time, please do so in the project chat.

The chat is partitioned into streams. If you find an ongoing discussion that matches the topic you’re interested in, feel free to join that discussion. Otherwise, please post a new topic in the #users stream (not the #community stream). Please do not post unrelated questions or comments to an existing topic since that disrupts the discussion and makes answers more difficult to find.

If you’re starting a new topic that relates to a specific project, check if there’s a stream for that project and post to that stream instead of the #users stream. For example, if you want to ask a question that only applies to AsciidoctorJ, please create the topic in the #users/asciidoctorj stream. If you aren’t sure where to post, you can always start with the #users stream and a moderator will relocate the topic if necessary.

The discussions in the project chat are archived and public. There’s no guarantee those logs will be saved indefinitely, though we plan keep them as long as we’re permitted to do so.

Keep in mind that people participate in the project chat voluntarily, so please be respectful of their time and interests. The project chat is not 1-on-1 support. You’re in a public space.

Do not @ mention someone when writing a message unless a) the subject matter absolutely requires the attention of that person or b) that person has already replied to the topic and is interacting with you. Using the @ mention to draw attention to your question is not courteous to that person or fair to others. You’re free to post your message to the community at large (no @ mention). If someone has something to share in response, they will do so if and when they have time. You can reference someone without notifying them using the @_ prefix, which is considered acceptable conduct.

The issue tracker is the preferred channel for reporting verifiable bugs, regressions, and security vulnerabilities, or for making formal, specific, and well-defined change requests. Please do not ask questions about how to use the software in the issue tracker. Instead, you may direct questions about usage to the project chat. Please do not comment on closed issues unless you’re reporting whether the fix worked for you.

Any significant change or decision about the project’s software is recorded in the issue tracker. The issue tracker is also used for planning releases via milestones and labels.

If you want to share your experience with Asciidoctor or help promote it, we encourage you to post about it on social media. When you post about Asciidoctor on Twitter, you can mention the official account for the project, @asciidoctor. You can also use the #asciidoctor hashtag to help others find your post or discover others who are talking about it.

In the past, this project used the discussion list for general communication. During that time, community members asked for help, shared feedback, and exchanged ideas with fellow community members over email. Since the successful introduction of the Project chat, this channel of communication has been archived and is now read only. You may continue to use it as a knowledge base. However, all new questions, feedback, announcements, and other general discourse should be directed to the project chat.

Please understand that all members of this community are volunteers and support is provided to fellow community members at will and often out of personal interest. When using these communication channels, we expect you to uphold the Code of Conduct.

If you’re seeking professional support, you can ask the project maintainers or other community members if they offer any services. Otherwise, keep in mind that people participating in this project do not work for you.